Frequently Asked Questions
New to our site? View our Online Shopping Guide
Call us toll free at 1-877-268-9594, 8:00am to 9:00pm EST,
Monday through Friday.
|New to our site? View our Online Shopping Guide|
recommend that you use version 8.0 or higher of Microsoft Internet Explorer. If you are
using a Mozilla browser, we recommend Mozilla Firefox 32.0 or higher. If you are
using a Google browser, we recommend Google Chrome 37.0 or higher.
If you have a previous version of one of these browsers, you can download
a free copy of the latest version of
Microsoft's Internet Explorer,
Mozilla's Firefox, or
Google Chrome from their web sites.
It is possible that the web browser you use is not compatible with our
website. If you are not using a current version of your browser, we
would appreciate hearing from you. If you could provide us with your
browser, browser version, the item numbers you were trying to order,
and any other pertinent information, we can then make the appropriate
adjustments so that your browser type will be compatible with our
website. In the interim, our operators can take your order over the
phone toll free at 1-877-268-9594.
"Clearance" section offers great savings on fully guaranteed Anthony
Richards, Beauty Boutique, Complements by Anthony Richards, Essentials
by Anthony Richards, Healthy Living and Windsor Collection products. These offers change frequently
so visit often for the best deals.
not every item in our catalogs is featured online, but almost all
catalog items can be ordered online with "order from a catalog" which
is on the top of every page. To use the "order from a catalog" feature,
choose the desired catalog, enter the page number and click on your
your credit card account number in the appropriate field without any
spaces or dashes or register and your credit card information will be
filled in automatically.
You can expect in-stock items to be processed and shipped out of our
facility within a 48 hour period. Items sent via regular shipping
should arrive within 5 to 10 business days from the date of order.
Items sent via our Express Delivery can be expected in 3-4 business
days after leaving our facility. For Hawaii and Alaska, please allow
4-6 weeks. To keep you informed of the status of your order we email
you two confirmations (provided that we have your correct email
address) one indicating that your order has been processed and the
other indicating that your order has been shipped.
you can check the status of your order online. Click on the button that
says order status. Any of our Customer Service Associates would be
happy to check the status for you, either via the Contact Customer
Service link, located on the bottom of each page, or by calling toll
card is charged when the backordered item becomes available. If your
order includes both in-stock and backordered items, you will initially
be charged only for the in-stock portion of your order. The backordered
portion is charged to your account when the remaining item or items
On the back of most packing slips is a return/exchange form with our
convenient pre-paid, pre-addressed EZReturnLabel™ that's included in
most order shipments (except for some heavy items and items sent
outside the continental U.S.). Our EZReturnLabel™ doesn't require
postage up front. A flat-rate return charge will be deducted
automatically from your merchandise credit. Simply place the
merchandise back in its originally packaging and affix the handy
adhesive EZReturnLabel™ over the original shipping label. Then, within
30 days of merchandise receipt, drop the package in the mailbox at home
or office, give it to your postal carrier, or take it to the post
office without having to wait in line.
returns are processed within two business days of receipt, and refund
checks are issued twice a week. Exchanges are processed in that same
two-day window, and then are subject to our normal 7-10 day delivery
some cases we substitute a like product, size or color for the item
that you ordered. We only do this in those cases where the substitution
makes sense (e.g., it is a close match in color, style or size to what
you selected). If you aren't happy with the substitute, please return
it. Total customer satisfaction is always guaranteed.
cosmetic and fragrance manufacturers want you to try their products, so
they produce items marked "sample-not for sale", trial size, or
"gift-not for individual sale". When manufacturers' promotions end, we
buy these items and offer them to you at great savings.
When you place an order from a sale flyer please use the online address of
You'll need to enter the source code. (example 5E052B)
When you type the source code please make sure you enter the
number zero and not the letter O. If you do not enter the source
code you'll go directly to our home page. If your still having
problems you can place your order by phone at 1-800-829-0080.
Having problems? Need questions answered? Here are all the ways that you can contact us here :
Online: Click Contact Customer Service link located in the bottom part of each page and type in your question and/or comments and click on the submit button to send. You can choose to do this anonymously or you can provide your name, address and e-mail address so we can get back with you.
Back to top of FAQs.
you can. You can also check your order status by clicking on the order
status button on the top navigation bar, but registering will give you
access to more information about your order.
information relating to you and your order history are only available
to you if you provide the correct password that you create. After
providing your password, you can edit or delete your information at any
If you have forgotten your password, when logging in enter your email address and click on the
"forgot your password?" link below the entry form. A password reset email will then be sent to the
email address provided. To reset your password, click on the link provided in the email. You will
then be able to reset your password, your new password must be 8 characters long. Once you have
successfully reset your password, you will be able to login with the new password. If you have any
problems with the password reset process, please contact Customer Service at 1-877-268-9594.
easier. Cookies are bits of information that we automatically store on
standard on the internet and many major websites use them. Cookies
store on your computer do not contain any personal identifiable
information. If you do not wish to have a cookie on your system, you
can set your browser preferences to refuse them. Remember, if you
choose to do this, you will not be able to take full advantage of some
our features (e.g. personalization and storage of
shopping cart items).
use the Secure Socket Layer (SSL) protocol, which is the most advanced
consumer online security technology available, to protect the security
of your online order information. SSL technology encrypts your order
information to protect it from being decoded by anyone other than
No, to get one of our fine family of
catalogs--Anthony Richards, Beauty Boutique,
Complements by Anthony Richards, Essentials by Anthony Richards,
Healthy Living and Windsor Collection, you will need to visit our "free catalog"
page separately. To request a catalog, click here.
The priority replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.
AmeriMark is now offering a great benefit to our customers, called the AmeriMark Easy Order Refill® Program.
With Easy Order Refill®, you'll save time and money.
Did you know you can sign up for automatic shipments of your favorite products?
Simply select the Easy Order Refill® option and receive the products you use most, shipped to you when you want them. You'll never run out of your favorite item and you never have to remember to reorder.
With Easy Order Refill®, you choose if you want the item shipped to you every 30, 60 or 90 days..
Best of all, when you select Easy Order Refill®, you'll receive FREE shipping & handling on the item on every refill shipment in the future.
Plus with Easy Order Refill®, you'll never see a price increase. If the price of the item goes up, you keep paying the original price.
There's no obligation on your part -- You can cancel or change the Easy Order Refill® option at any time by simply calling 1-800-816-5316.
Easy Order Refill® applies to select items only - look for this icon on the item page. Easy Order Refill#174; is available through this website for credit customers only. No phone or mail orders are available at this time.
Click here to view all items that offer the Easy Order Refill® option.
California Transparency in Supply Chains Act of 2010
OUR SOCIAL RESPONSIBILITY STATEMENT
WE CARE ABOUT OUR EMPLOYEES
EQUAL EMPLOYMENT OPPORTUNITY ACT
It is our policy to provide equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, color, gender, religion, age, national origin, disability, affectual preference, or marital status.
Complaints alleging violation of this policy will be given immediate attention and review. If the investigation reveals that the complaint has merit, prompt and appropriate action will be taken. It is our policy to ensure that all associates work in an environment free of intimidation and harassment whether verbal, physical, or sexual.
One of our priorities is to maintain safety in the workplace and to adhere to all state and federal laws. In order to achieve this, we have implemented a safety committee that is comprised of employees from all departments. Monthly meetings are held to address concerns and to create initiatives to increase safety awareness among its employees. In addition, we are a part of the Cleveland Southwest Safety Council, receiving consecutive awards for a low number of injuries in the workplace.
We encourage our employees to lead a healthy and active lifestyle. In order to accomplish this, We have created a Wellness Committee. Members meet monthly to create activities to motivate employees and provide tools to help achieve a healthy lifestyle.
We take pride in having a welcoming and family oriented atmosphere. We hold numerous activities each year to help boost morale and foster teamwork and togetherness.
We care about continuing education and provides tuition reimbursement to employees interested in continuing education.
WE CARE ABOUT OUR COMMUNITY
We take pride in our commitment to the community. Each year we continue to give back by contributing to the following:
Each year, our employees continue to contribute to the United Way through one-time donations and payroll deductions. In addition, we hold multiple raffles, candy sales, and an annual lunch and bake sale. All proceeds are donated to the United Way to help the American Cancer Society, American Heart Association, American Red Cross, Arthritis Foundation of N.E. Ohio, Cleveland Housing Network, Center for Families & Children, Visiting Nurse Association, and many others.
MIDDLEBURG HEIGHTS FOOD PANTRY
We place boxes in every department to collect for the food Pantry. For years, we have consistently been the largest contributor in the city of Middleburg Heights.
AMERICAN RED CROSS
We hold multiple blood drives a year, and also make monetary contributions through the United Way.
Laura's Home serves women and children who are in-crisis in the Cleveland area. Each year we promote "The Giving Tree." Ornaments with children of a specific gender and age are placed on the tree. Employees are encouraged to pick an ornament from the tree and donate a gift. These gifts go directly to Laura's Home to help their mission in providing for women and children.
CLEVELAND CORPORATE CHALLENGE
This challenge promotes company camaraderie, employee wellness, business networking and most importantly helps local charities. We have competed in the corporate challenge since 2008.
OPERATION HOMEWARD EMBRACE
Operation Homeward Embrace was started by our employees . The goal is to provide comfortable blankets for those soldiers who are coming home injured.
PLANET AID, NORTHEAST CARE, TRANSITIONAL HOUSING & RESOURCE MOTHERS
When possible, We donate a variety of products that help provide a stable living environment for those in need.
Woofstock raises funds for the Geauga Humane Society to provide homeless animals a clean shelter, medical care, & food.
WE CARE ABOUT THE ENVIRONMENT
At our company, even the smallest efforts can make an impact. Our Green team meets quarterly, implementing processes to ensure we are recycling, conserving energy, and overall doing our due diligence to protect the environment. Back to top of FAQs.